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Make sure that you've spelled the name correctly. That includes all spaces. If you are confident you have spelled the name correctly and you still can't find the animal, it probably isn't in our database yes. You'll need to add the animal to our database in order to view its pedigree. Note that even if you add an animal, it may take up to 24 hours for it to show up on some of the reports.
Please note that the database isn't necessarily complete either. We don't have every animal, only those that have been added to our database by our users.